We typically ship 2-3 business days after we receive your order, however during busy periods fulfillment can take a little bit longer. Depending on where you live in the United States, you can expect to have your order delivered to you in 7-10 business days after your order has shipped.

Go to your account page and click on the order you're interested in tracking. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand. If your order shipped very recently, please allow up to 24 hours for the tracking number to update.

If for any reason you are dissatisfied with your order, please contact us and our Support Team will work with you to find a solution. Due to the nature of our products and for hygiene reasons, we are not allowed to accept physical returns. However, we will offer a replacement item or a refund in certain circumstances if contacted within 15 days of receiving your order.

Urban Bubbles is pleased to offer shipping services to virtually any address within the United States, including Alaska, and Hawaii. Whether you're located in the continental USA, Alaska, or Hawaii, we strive to ensure that our products reach you wherever you are. Please note that additional shipping charges or delivery times may apply for orders to Alaska and Hawaii.

Our shipping rates are determined based on the shipping method selected at checkout and are calculated directly from the rates provided by USPS and UPS. We offer shipping options through both carriers, allowing you to choose the service that best suits your needs. Rates may vary depending on factors such as the size and weight of your order, as well as the shipping speed selected. To view specific shipping rates for your order, please proceed to checkout where you can enter your address and view available shipping options with corresponding rates. If you have any further questions, feel free to reach out to us. Thank you!

If you have a Urban Bubbles account, you'll be able to see your order history for both past and in process orders on your account page. To create an account CLICK HERE.

We recommend warming our Wax Melts for no more than 3 hours at a time. Exceeding this duration may affect the scent throw and performance of the wax. For best results and to ensure safe use, please follow these guidelines

Bath bombs offer an indulgent bathing experience that many people enjoy for its sensory appeal. While individual experiences may vary, some users appreciate the moisturizing properties of mango butter found in our bath bombs. Additionally, the fragrances used in bath bombs can create a pleasant atmosphere, promoting relaxation for some individuals. Some users also enjoy the visual and tactile experience of bath bombs as they dissolve in water, adding color, fizz, and a touch of fun to their bath routine. Overall, bath bombs can be a delightful addition to your bathing ritual, providing a sensory experience that many find enjoyable

Absolutely! We're proud to confirm that all our products are cruelty-free. This means they're not tested on animals. While we're dedicated to offering vegan-friendly options, please be aware that not all our products fall under this category. For specific details, please check individual product descriptions and ingredients. At Urban Bubbles, our mission is to create items that prioritize your well-being and uphold ethical standards. We believe in creating products that are both good for you and mindful of ethical practices.

The shelf life of our products varies depending on the type:

• Bath bombs, popsicle bomb dust, and scoops: These products are best used within approximately 6 months of purchase. While they may remain usable for longer periods, we recommend using them within this timeframe to ensure optimal performance and fragrance.

• Bath salt soaks: Our bath salt soaks have an indefinite shelf life when stored in a cool, dry place away from moisture. You can enjoy them at your leisure without concerns about expiration.

• The shelf life of our soy wax melts is approximately 1 year when stored in a cool, dry place away from direct sunlight and moisture. While they may remain usable beyond this timeframe, we recommend using them within 1 year for the best scent throw and performance.

For all products, we recommend storing them in a cool, dry place away from direct sunlight and moisture to prolong their freshness and effectiveness. If you have any specific questions about the shelf life of a particular product or batch, please feel free to contact us for assistance."

At this time, we do not offer customization of scents or ingredients for our products. We carefully craft each formulation to ensure the highest quality and consistency for all our customers. If you have any questions or need assistance selecting a product that suits your preferences, please feel free to reach out to us.

Our commitment to sustainability extends to our packaging materials. While some of our packaging materials, such as our Biolefin™ for bath bombs and bubble bath scoops, are biodegradable and eco-friendly, others, like our popsicle bomb dust packaging and wax melts packaging, are made from different materials. We strive to use packaging materials that prioritize safety, quality, and functionality while minimizing environmental impact. If you have any further questions about our packaging or sustainability practices, please feel free to reach out to us.

At this time, we regret that we do not offer gift wrapping services. However, if you would like to include a personal note with your order, you can leave the desired message in the 'Notes' section during checkout. Our team will ensure your thoughtful message is included with the delivery.

Our personal care products undergo thorough testing and evaluation to ensure the safety of our consumers. While our products are reviewed for safety, we cannot guarantee that they are hypoallergenic. We strongly recommend conducting a patch test before using our products, especially if you have sensitive skin or known allergies. If you're unsure how to perform a patch test, you can learn more about it here. Please review the ingredient listing provided prior to use to identify any potential allergens or sensitivities.

While our products are free from common allergens such as nuts and gluten, some formulations may contain ingredients that could pose allergy risks to certain individuals. These ingredients may include mango butter, beeswax, jojoba oil, kaolin clay, and honey powder. We understand the importance of allergen safety and strive to clearly label our products to help customers make informed choices. If you have specific allergy concerns or require more information about the ingredients used in our products, please don't hesitate to contact us.

Our fragrances are a unique blend of both synthetic and essential oils developed in accordance with the most recent International Fragrance Association (IFRA) standards. They are free of parabens and phthalates and will leave you smelling wonderful.

Essential oils are natural oils extracted from various areas from plants (roots, flowers, buds, etc.). Fragrance oils are made up of multiple ingredients that can be both naturally and synthetically derived. Our products are formulated using fragrance oils, which are developed in accordance with the most recent International Fragrance Association (IFRA) standards. These standards are based on safety recommendations made by an expert scientific advisory committee through review of the most recent data available from the Research Institute of Fragrance Materials.

We use mica in our products to as a colorant to add shimmer/sparkle.

Our products have not been tested for septic tank usage. If you have a specific product in mind, we will happily provide you with an ingredient listing that you can review with your local septic tank provider for safety.