SHIPPING & Pickup Policy:

We generally ship products within 2-3 business days of receiving your order. Orders that are over the size limitation set by USPS, will ship UPS Ground at no charge to the customer. Depending on where you live in the United States, you can expect to have your order delivered to you in 7-10 business days after your order has shipped. If you do not receive your products within 10 business days after it has shipped, please notify us at: hello@urbanbubbles.org.

Please be sure to provide us with accurate shipping information when placing your order. The customer is responsible for all charges incurred when a package is considered undeliverable or returned to us by the shipper due to incorrect or incomplete shipping information.

A tracking number is provided when your order ships.

We are currently only shipping within the United States, (Continental US, Alaska, and Hawaii)

Our products will arrive in durable packaging to keep moisture out and fragrances in during shipping and storage. This packaging is recyclable. Please recycle.

Pickup Option

In addition to shipping, we also offer a local pickup option. If you prefer to pick up your order, please select the "Pickup" option at checkout. Orders for pickup will be ready within 2-3 business days of receiving your order. You will receive an email notification when your order is ready for pickup.

Pickup Location:

Urban Bubbles

9202 Davies Plantation Rd

Bartlett, TN, 38133

Pickup Hours:

Monday - Friday, 9am-5pm

Please bring your order confirmation email and a valid ID when picking up your order. If someone else is picking up the order on your behalf, please ensure they have a copy of the order confirmation email and a valid ID.

You have 10 business days to pick up your order once it is ready. If you do not pick up your order or contact us within this 10 business day period, your order will be restocked, and you may incur a restocking fee.

RETURN Policy:

If there is a problem with your order, or if you are unhappy for any reason, please email us at: hello@urbanbubbles.org and we will do our best to make it right.