Urban Bubbles Refund Policy
At Urban Bubbles, we strive to provide you with the best shopping experience possible. We understand that sometimes, despite our best efforts, a refund may be necessary. Our refund policy is designed to ensure fairness and transparency to our valued customers. Please take a moment to review our refund policy outlined below:
Eligibility for Refund:
Condition of the Product: To be eligible for a refund, the product must be unopened, unused, undamaged, and in its original packaging. It must also be accompanied by the original receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or any items marked as final sale.
Exceptions for Bath Products: Please note that due to sanitary reasons, certain bath products such as bath bombs, popsicle bomb dust, bubble scoops, and bath salts cannot be returned. We apologize for any inconvenience this may cause.
Time Limit: Refund requests must be initiated within 72 hours of receipt. Beyond this period, we may not be able to process your refund.
How to Request a Refund:
Contact our Customer Service: To initiate a refund request, please reach out to our customer service team through our website or via email. Provide them with your order details, including the order number and the reason for your refund request.
Evaluation Process: Once we receive your refund request, our team will carefully assess the eligibility of your claim. We may request additional information or evidence to evaluate the condition of the product. This process ensures that we fairly consider each request on an individual basis.
Approved Refunds:
Notification: If your refund request is approved, we will notify you via email or phone. Our communication will include the approved refund amount and the expected timeframe for the reimbursed funds to appear in your original payment method.
Refund Options: Depending on the circumstances, we may offer a full refund, partial refund, store credit, or an exchange for a similar product. The refund option will be determined after a thorough evaluation by our team. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@urbanbubbles.org.
Return Shipping: you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.
Exceptions and Disclaimers:
Sale Items: Items purchased during promotional or clearance sales are not-eligible for refunds following the same guidelines as regular-price items.
Limited Liability: Urban Bubbles will not be held liable for any indirect, incidental, or consequential damages arising from a refund request, including but not limited to shipping costs, loss of use, or loss of profits.
Policy Modifications: We reserve the right to modify or update our refund policy at any time. Any changes made to the policy will be communicated through our website or via email.
Our refund policy follows consumer rights. If any part of the policy is against the law or cannot be enforced, it will be taken out. You can reach out to our customer service team for any questions. Thank you for choosing Urban Bubbles.